Content Guru

Engineering Services Engineer

Providing expert technical support to clients when required
Assist with day-to-day activities of Engineering Services projects and track project progress
Producing test schedules, and carrying out in-house and external testing of hardware and software
Status and technical review meetings with clients performing on-site installations of Redwood hardware and software systems when required
Provide technical input during the product SDLCs
Act as a liaison with the Development Engineering teams
Act as liaison with component suppliers
Assisting with software IVR development as and when required
Assist project management as and when required

Have strong educational background with a 2.1 and above in Engineering/maths/science or computer science, and a BBB and above at A-levels
Have a full UK driving licence
Must have the relevant documentation to work in the UK on a permanent basis
Be hard working and ambitious
Be friendly
Enjoy travel

An excellent telephone manner and the ability to converse with, and retrieve relevant information from, users at all levels of IT literacy and rank
Good oral and written skills
The ability to diagnose and troubleshoot problems
General customer facing experience

Applicants should be willing to relocate to a reasonable distance from the office.

Content Guru is an equal opportunities employer.