Find Out How We Help Run the World's Largest Contact Centers
Find Out How We Help Run the World's Largest Contact Centers
Content Guru is named 'Exemplary' in the 2022 Ventana Value Index for Agent Management
Content Guru is one of the first providers worldwide to be certified for Microsoft Teams
We are named as a Challenger in the 2021 Gartner® Magic Quadrant™️ for Contact Center as a Service
Achieve the best Customer Engagement and Experience with our cutting-edge innovations.
Customer experience is critical to your success, but the demands of customers are changing.
FIND OUT MOREThe likelihood of making a sale is greatly increased when you understand your customer’s needs and behaviors.
FIND OUT MORECosts escalate where inefficient processes, workforce attrition and poor customer service are issues.
FIND OUT MORESpikes in demand make it even more critical that you can support and inform your customers.
FIND OUT MORECustomers expect to be able to communicate with businesses in whatever manner they desire.
Customers expect to be able to contact businesses and brands from wherever they are in the world.
Customers expect to be able to communicate with a businesses regardless of the time or reason.
Organizations need highly reliable and omni-channel service to handle any and all inquiries. With our cloud contact center service, you can deliver vital services at 99.999% availability, across every channel of communication and in any situation.
How you handle spikes in demand can be critical – to both the outcomes of serious events and to customer perceptions of your service. storm® instantly scales to cater to your requirements, allowing you to offer flawless service at over 100x average contact levels.
Deliver unbeatable customer experience by implementing the intuitive brain® AI toolset. Increase agent efficiency and customer engagement with intelligently automated interactions that can be seamlessly passed to a human agent at any point.
Interested in finding out more about what storm® can do? Let Content Guru show you why storm is the world’s leading CCaaS solution.
Looking to improve your CX? Talk to our experts to find out how you can boost customer engagement while driving down costs.
Content Guru are a prominent figure at industry events both digitally, and across North America, EMEA and ASIAPAC.
Gartner®, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 August 2021.
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