In the third webinar of our series on CCaaS from Home, we looked at the ways in which organizations can address productivity, automation and channel shift initiatives to supplement depleted resources during Covid-19. With the heightened level of home working, organizations need to find solutions to maintain and improve their pre-Covid-19 output.

This series will explore the challenges faced by contact centers across the globe as we embrace an indefinite period of remote working. What solutions are available to ease disruption to agents and customers, as well as achieve compliance, efficiency, scalability, and excellent CX in a new environment of remote working?

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