Key Features

Powerful WFM functionality through an elegant and intuitive user interface.
Drag-and-drop scheduling that factors in agent skills and shift preferences, as well as AI-backed storm MACHINE AGENTs™.
Detailed forecasting for interaction volumes and agent staffing.
Integrations with third-party tools and CRMs available.
Real-time monitoring of performance against SLAs, interaction volumes against forecasts, and agent volumes against forecasts.
Historical reports across all monitored services.
Built in to the storm environment.

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