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The storm® solution brings a strong and diverse product offering, enabling contact centers to develop and excel, not only in industry-standard practices, but also unique organizational or sector-based requirements. The diverse range of modules available as part of the storm solution all natively integrate with one another to deliver the best in customer engagement and agent experience across all contact channels.
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Learn more with our Solution Summaries
storm ANALYTICSTM
Discover insights into how to fully optimize your contact center.
storm CKS®
Enable your agents to understand exactly how to help your customers.
storm CONTACTTM
Deliver customer service on every channel with an omni-channel solution.
storm CONTACTTM:SOCIAL
Seamlessly introduce social media channels into a single, cost-effective, simple-to-manage multichannel environment.
storm DRTM
Protect your contact center from any disruption with rapid disaster recovery.
storm FLOWTM
Create efficient IVR paths making sure that customers have requests dealt with as quickly as possible.
storm INTEGRATETM
Integrate the full suite of storm capabilities in with any existing third-party software.
storm LINKTM enables two-way video communication regardless of agent or the customer’s location.
storm LITETM
Find the storm solution that is right for any size organization with this smaller off-the-shelf offering.
storm LOCKTM
Enable your contact center to be able to take fully compliant payments, regardless of agent location.
storm OUTBOUNDTM
Free up agent time with a power predictive dialler, automatically tracking performance and adapting call trigger rates.
storm QMTM
Maintain your level of quality control across your entire contact center with the help of quality monitoring tools.
storm RECORDERTM
Stay compliant and in control with full call recording capabilities.
storm SURETM
Rapidly retrieve caller identities and details in a secure manner that does not put the caller’s details at risk.
storm VIEWTM
Gain a 360-degree view of your customer interactions and learn from them in real time using dynamic reporting.
storm WFMTM
Optimize your workforce ensuring they are able to handle challenges most appropriate to their skills.
storm MTA™
The Mobile Task Assistant (MTA) – the softphone for your mobile phone that ensures agents can work effectively from anywhere, even when away from their PC.
storm ASK™
Instant multi-channel surveying tool.
Popular Integrations
Seamlessly connect your contact center to the back office.
Enable Zoom video conferencing within the storm DTA interface.
Looking for overviews on our complete product set?
