Updating your call center or customer experience technology stack is a complex undertaking. After all, successful modernization is more than another cloud app or call center hardware refresh.  

It’s about making customer experience your organization’s sustainable and differentiated competitive advantage.  

In this webinar for IT and CX teams, our CX Gurus discuss the six essential stepteams need to complete when planning new cloud contact center solutions 

Join experienced network engineer and architect Andrew Casson and teammate Adrienne Sweetser for this important discussion that covers how to: 

  • Map your current customer segments and their journeys  
  • Define your ultimate customer journey  
  • Prioritize business requirements and improvements 
  • Develop technical requirements  
  • Analyze Total Cost of Ownership (TCO)  
  • Evaluate a cloud contact center partner 

Meet Our Speakers!

CCaaS Magic Quadrant

Gartner’s Global 2020 Magic Quadrant for Contact Center as a Service leverages detailed research into the market, along with expert analysts, to identify the Leaders, Visionaries, Challengers and Niche players in the field.

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Catch us at an event

Come and meet us at an event! From virtual expo halls, to webinars, roundtables, and international tradeshows, our team can be found sharing CCaaS insights all over the world. Find out where we’re going to be next!

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BrightTALK

New and on-demand content from the CX experts at Content Guru. If it’s about CX programs, customer engagement issues, and cloud contact center technologies, this channel is where you’ll find it!

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