2021 Gartner® Magic Quadrant for Contact Center as a Service

Content Guru is an Omni-channel Cloud Contact Center Solutions provider that helps organizations provide the best customer engagement and experience.

Gartner, Inc. delivers actionable, objective insight to executives and their teams.

The Gartner® 2021 Magic QuadrantTM for Contact Center as a Service leverages detailed research into the market, along with expert analysts, to identify the Leaders, Visionaries, Challengers and Niche players in the field. This is the second year in which CCaaS has been measured on a global quadrant. Content Guru believes that this reflects the growing maturity of the market.

As a truly global provider, with offices across three continents, Content Guru are delighted to once again have been positioned as a Challenger in the Gartner® 2021 Magic QuadrantTM for CCaaS.

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Gartner® 2021 Critical Capabilities for CCaaS

Read more Gartner reports with the Critical Capabilities which looks into what makes a good CCaaS solution.


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Gartner®, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 August 2021.

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