2021 Gartner® Magic Quadrant for Contact Center as a Service

Content Guru is an Omni-channel Cloud Contact Center Solutions provider that helps organizations provide the best customer engagement and experience.

Gartner, Inc. delivers actionable, objective insight to executives and their teams.

The Gartner® 2021 Magic QuadrantTM for Contact Center as a Service leverages detailed research into the market, along with expert analysts, to identify the Leaders, Visionaries, Challengers and Niche players in the field. This is the second year in which CCaaS has been measured on a global quadrant. Content Guru believes that this reflects the growing maturity of the market.

As a truly global provider, with offices across three continents, Content Guru are delighted to once again have been positioned as a Challenger in the Gartner® 2021 Magic QuadrantTM for CCaaS.

Want to Find Out More

Gartner® 2021 Critical Capabilities for CCaaS

Read more Gartner reports with the Critical Capabilities which looks into what makes a good CCaaS solution.

FIND OUT MORE

Or Get in Touch With Our CCaaS Experts

Gartner®, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 August 2021.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru Ltd. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

© 2021 CONTENT GURU INC