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CHALLENGER QUADRANT
We are named as a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service
Enhance customer experience
Customer experience is critical to your success, but the demands of customers are changing. Users now expect to be able to contact you 24/7, on any device, and receive personalized interactions. We help you deliver efficient interactions across all channels whatever the level of demand, ensuring your organization continues to meet evolving expectations.
FIND OUT MOREMaximize sales conversions
The likelihood of making a sale is greatly increased when you understand your customer’s needs and behaviors. Make your relationships with users as effective as possible with highly reliable solutions that place customer data at the heart of every interaction.
FIND OUT MOREDrive down costs
Costs escalate where inefficient processes, workforce attrition and poor customer service are issues. With Content Guru, you maximize and boost the use of assets for optimal cost efficiency, improve the agent experience to retain staff, and deliver customer experiences that inspire loyalty to your organization.
FIND OUT MOREScale up quickly
Spikes in demand are likely to be caused by a significant event – making it even more critical that you can support and inform your customers. We allow you to handle massive spikes in demand without sacrificing the customer experience. Proactively send out mass communications during major events to pre-empt inquiries and route customers to the right agent or chatbot to preserve customer engagement levels through any incident.
FIND OUT MOREWho We Are
What We Do
Where You Can Meet Us
Content Guru appears at a range of shows across the globe to speak about Customer Engagement and Experience. Find out below where you can next speak to our team and experience a demo.
Today's contact center challenges are driven by the new WWW:
Whatever
Customers expect to be able to communicate with businesses in whatever manner they desire.
Solution:
Wherever
Customers expect to be able to contact businesses and brands from wherever they are in the world.
Solution:
Whenever
Customers expect to be able to communicate with a businesses regardless of the time or reason.
Solution:
93%
automation
11-16 minutes
reduction in Average Handle Time (AHT)
Solutions
Improving customer engagement is a major challenge facing organizations. Our solutions keep you available 24/7 and place data at the heart of all interactions, creating customer experiences that keep them coming back to you.
Sectors
Each sector faces unique challenges with regards to communications. We develop services that address those sector-specific challenges and strengthen communications across the board, from AI-backed first-line triage for healthcare to solutions that enhance and personalize customer service for retail.
Gartner, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 November 2020.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru Ltd. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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