We are named as a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service
We are named as a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service
Achieve the best Customer Engagement and Experience with our cutting-edge innovations.
Customer experience is critical to your success, but the demands of customers are changing. Users now expect to be able to contact you 24/7, on any device, and receive personalized interactions. We help you deliver efficient interactions across all channels whatever the level of demand, ensuring your organization continues to meet evolving expectations.
FIND OUT MOREThe likelihood of making a sale is greatly increased when you understand your customer’s needs and behaviors. Make your relationships with users as effective as possible with highly reliable solutions that place customer data at the heart of every interaction.
FIND OUT MORECosts escalate where inefficient processes, workforce attrition and poor customer service are issues. With Content Guru, you maximize and boost the use of assets for optimal cost efficiency, improve the agent experience to retain staff, and deliver customer experiences that inspire loyalty to your organization.
FIND OUT MORESpikes in demand are likely to be caused by a significant event – making it even more critical that you can support and inform your customers. We allow you to handle massive spikes in demand without sacrificing the customer experience. Proactively send out mass communications during major events to pre-empt inquiries and route customers to the right agent or chatbot to preserve customer engagement levels through any incident.
FIND OUT MOREContent Guru appears at a range of shows across the globe to speak about Customer Engagement and Experience. Find out below where you can next speak to our team and experience a demo.
Customers expect to be able to communicate with businesses in whatever manner they desire.
Customers expect to be able to contact businesses and brands from wherever they are in the world.
Customers expect to be able to communicate with a businesses regardless of the time or reason.
Organizations need highly reliable and omni-channel service to handle any and all inquiries. With our cloud contact center service, you can deliver vital services at 99.999% availability, across every channel of communication and in any situation.
How you handle spikes in demand can be critical – to both the outcomes of serious events and to customer perceptions of your service. storm® instantly scales to cater to your requirements, allowing you to offer flawless service at over 100x average contact levels.
Deliver unbeatable customer experience by implementing the intuitive brain® AI toolset. Increase agent efficiency and customer engagement with intelligently automated interactions that can be seamlessly passed to a human agent at any point.
Improving customer engagement is a major challenge facing organizations. Our solutions keep you available 24/7 and place data at the heart of all interactions, creating customer experiences that keep them coming back to you.
Each sector faces unique challenges with regards to communications. We develop services that address those sector-specific challenges and strengthen communications across the board, from AI-backed first-line triage for healthcare to solutions that enhance and personalize customer service for retail.
Gartner, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 November 2020.
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