PCI-DSS Level 1 Certified for card payments across the system.
Real-time supervisors control from home through whisper prompts and, if required, ‘barge-in’ prompts.
All omni-channel recordings and records rapidly accessible through a single interface, allowing FOI requests to be rapidly and remotely managed.
Two-factor authentication login (a requirement for PCI-DSS) and IP whitelisting limits access to sensitive data to approved users.
ISO27001 and ISO9001 accredited.

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