storm ANALYTICS automatically analyzes speech and text-based interactions across all business communication channels. Leveraging advanced language technologies, recordings can be classified and grouped according to content, sentiment, and agent performance metrics.

storm® ANALYTICS™

Key Features:

  • Speech-to-text
  • Natural Language Processing
  • Statement detection/script adherence
  • Sentiment analysis
  • Context
  • Entities
  • Search and classify key words and phrases
  • Over-talk and silence detection

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