Video for the Contact Center
With more and more businesses making the switch to a fully remote or hybrid workforce, video is a vital part of modern UCaaS solutions. Adding video to your contact center empowers collaboration from anywhere. Your employees can work together in real-time to solve problems faster, while providing a highly personalized customer experience, wherever they are.
To ensure the best possible experience for both internal and external customers, you need a solution which provides seamless, on-demand video calls. When an in-depth conversation is needed, users must be able to switch to video from any channel, in an instant. To ensure a consistent user experience, you must deliver smooth escalation, supported by data-driven insights.