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Put customer data at the heart of every interaction. Integrate with leading CRM platforms including Salesforce and Microsoft Dynamics, or use the streamlined storm® CKS® (Customer Knowledge System®) to gain a single view of every customer.
storm CKS, fully-integrated into a unified interface with the storm DTA® (Desktop Task Assistant™) omni-channel contact handling portal, with an agent handling SMS enquiries
In the fast-paced customer service environment, interactions have become increasingly complex. Agents need to be equipped with relevant data to provide personalized service across every channel to keep up with customer demands.
The native storm CKS application provides streamlined CRM and information management, optimized for the contact center environment. Agents can handle omni-channel inquiries alongside all pertinent customer data in a single, unified interface.
storm integrated within the Salesforce.com CRM environment, automatically popping customer details to the agent when a contact is initiated across any channel
storm integrations are designed to fit the customer. As well as storm CKS, the platform offers numerous off-the-shelf integrations with industry-leading CRMs. Salesforce, Microsoft Dynamics, Oracle RightNow and Siebel, and SAP ERP can be easily integrated with communications, enabling you to deliver enhanced, personalized services to customers. The storm team’s expertise in developing custom integrations also enables storm to interface with proprietary data systems via bespoke Application Programming Interfaces (APIs).