storm® uses Intelligent Automation to automate processes across the whole contact center. Intelligent Automation boosts efficiency, frees up your workforce, and helps you deliver outstanding customer experiences.
By automating as many business and IT processes as possible, organizations can achieve hyper-automation. This is key to smooth operation and resilient delivery of services. Hyper-automation lets you deliver exceptional customer engagement, even in the face of unprecedented disruption.
Intelligent Automation combines Robotic Process Automation (RPA) and Artificial Intelligence (AI) technologies, such as Natural Language Processing (NLP) and sentiment analysis.