Solutions for your Business

Our solutions address challenges in two core areas. For your customer experience, we ensure you eliminate the inconsistent service that causes customers to turn to your competitors. For your IT, we elevate performance by simplifying your communications processes through easy to manage, fully integrated and highly scalable technology.

For Your Customer Experience

The value of end-to-end positive customer engagement cannot be underestimated. Providing excellent customer experiences improves retention which equates to more revenue. However, delivering excellence presents significant challenges, especially when relevant information is held in disparate data silos.

Content Guru integrates all omni-channel customer data on a single platform to give you a comprehensive, unified view of your customer. Our tools provide actionable insights that allow you to optimize your contact center workforce and ensure you equip agents with all the information they need to deliver efficient, personalized interactions. You can also offer customers constant availability while freeing up human agents for high-complexity tasks by harnessing intelligent automation.

For Your Customer Experience

For Your IT

Transformational customer engagement can only be achieved with superlative IT. Ensure your IT estate will always be able to meet the needs of users by leveraging the unsurpassed scalability of the storm® platform. Gain full visibility and control of your communications estate easily by moving to the cloud and accessing a range of tools that are easy to manage, easy to use, and easy to integrate with your existing databases and systems.

By simplifying your complex IT estate for agents and employees with Content Guru, you make it easier for your organization to meet the increasing demands of users and transform engagement.

For Your IT

Our Solutions

Cloud Contact Center

We allow your contact center to instantly scale to any demand and help you deliver faultless end-to-end customer journeys across all channels, effortlessly. Transform engagement by getting to know your customer with storm CONTACT™, our world-leading cloud contact center solution.

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Integration

Analyzing information and enhancing customer interactions is difficult when your customer data is held in disparate systems and databases. storm INTEGRATE™ eliminates data silos and ensure agents have all the relevant information to deliver interactions that are efficient and personalized.

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Knowledge Management

Can your agents easily access the relevant data they need to best handle every customer inquiry? Give them a complete view of your customers at no extra effort with fully-integrated knowledge and case management.

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Reporting

Only by gaining unparalleled insight into your business can you can optimize efficiency and free up staff to focus on the complex tasks that matter. Analyze and improve your operations with our range of sophisticated and easy-to-implement statistical analysis tools, including real-time and historical reporting.

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Management Interfaces

Customer and colleague expectations continue to grow exponentially. We ensure your services are continuously optimized and updated rapidly to keep you in line with these expectations. Our web portals make it easy and intuitive to create, configure and update all of your services in real time.

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Payment Services

Card payments made over the phone are the number one target for credit card fraud. Ensure your business’ reputation remains intact by allowing your customers to make automated and agent-assisted, PCI-DSS compliant payments without revealing their card details to anyone.

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Workforce Optimization

You need insights into how your staff are working – and what your customers are saying. We help you capture and analyze interactions across any channel easily, so you can optimize your Customer Engagement Hub and ensure all agents are complying with regulations.

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Artificial Intelligence

Adapting to the increasingly complex communication needs of your customers requires you to leverage the latest technology. Harness the cognitive learning and decision-making qualities of AI to deploy human agents more efficiently and take advantage of a scalable solution that evolves alongside consumer expectations.

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