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Provide accurate real-time information on the channels your passengers choose
CHALLENGE: Travel customers rely on public transport to get them from place to place in their day-to-day lives. If there are unexpected delays or changes to pre-arranged schedules, they need to be informed as soon as possible.
SOLUTION: storm integrates with live departure boards and scheduling systems, instantly relaying up-to-date and accurate information to passengers.
Consolidate information sources to cultivate meaningful customer relationships
CHALLENGE: It can be daunting for customers to book different aspects of a journey, particularly if they have to engage with multiple providers, so a joined-up process is an important advantage.
SOLUTION: storm retrieves and reproduces information from multiple third-party systems for transport, hotel, and experience booking, consolidating the data within one single, intuitive interface.
Prepare your systems for the next generation of communications technology
CHALLENGE: Customers today expect to never have to manually search through timetables, and demand instant information delivered directly to them on the most convenient channels, allowing them to make travel decisions quickly.
SOLUTION: storm integrates with live departure boards to deliver real-time updates and personalized journey plans to travelers; building a slick and seamless automated process for routine enquiries frees up live agents for more complex interactions.
World-leading travel companies powered by storm include:
The travel sector is extremely varied, covering rail and air transport, hotels and accommodation, and more. The sector faces a variety of challenges as customer expectations continue to evolve, and passengers expect a seamless customer journey across every communication channel. From bookings to enquiries about delayed or cancelled services, customers must be able to access the information they need – and fast.
storm FLOW™, multi-channel Service Creation Environment (SCE) used by Rail Delivery Group to make up to 50 service alterations a day in real time, giving them the agility they need to respond to unpredictable circumstances faced by the travel sector
TUI, the world’s largest holidays provider, has a Specialist Holiday Group (SHG) that manages its exotic and luxury brands. SHG had to move one of its two main office locations to a new site, relocating 300 staff and their phone numbers. SHG had to find a system that allowed a smooth and speedy transition just before Christmas.