Working in collaboration with NHS clinicians, Redwood Technologies and Content Guru have built storm® Sign-In™, a dynamic scheduling solution. This solution builds on Redwood’s long history of successfully delivering similar solutions in other sectors, such as airlines. On top of this, Redwood has a long and successful history of working with NHS 111 in London. As a result, Sign-In has been built from its inception with the guidance of working NHS clinicians and to align with the principles of NHS 111 First.
Sign-In places patients in a virtual ‘waiting room’, only calling them forward when a clinician will be available within 15 minutes. This removes the need to be in the physical waiting room until immediately prior to their appointment, significantly reducing the risk for both patients and staff. Sign-In sends regular comfort texts to everyone in the waiting room which includes a link to support should they begin to feel unwell. This in turn alerts a clinician, who can then contact them direct including by video link if appropriate.
Patients can use Sign-In to digitally check-in when they arrive on site. Sign-In then compares those who have arrived with those who were referred. Through a simple gap analysis, it produces a list of Did Not Attends (DNAs) and their contact details, marking a substantial step forward for patient safety.
As well as Accident and Emergency waiting rooms, Sign-In can be expanded into MAU, Radiology, Phlebotomy and other waiting room queues as and when Trusts wish.