The Problem

Crowded hospital waiting rooms represent a risk of nosocomial infections, one that hospitals around the world need to reduce in the wake of coronavirus.

By reducing waiting room occupation, hospitals can reduce this risk. A key way of achieving this is to give visitors accurate and targeted information regarding the precise time they should arrive.

Achieving this, however, can be very complex. Visitors are referred to A&E by their GP or NHS 111, or can be walk-in patients. Managing this requires the ability to put them all into a single queue that can be edited in real-time.

The Solution

Working in collaboration with NHS clinicians, Redwood Technologies and Content Guru have built storm® Sign-In, a dynamic scheduling solution. This solution builds on Redwood’s long history of successfully delivering similar solutions in other sectors, such as airlines. On top of this, Redwood has a long and successful history of working with NHS 111 in London. As a result, Sign-In has been built from its inception with the guidance of working NHS clinicians and to align with the principles of NHS 111 First.

Sign-In places patients in a virtual ‘waiting room’, only calling them forward when a clinician will be available within 15 minutes. This removes the need to be in the physical waiting room until immediately prior to their appointment, significantly reducing the risk for both patients and staff. Sign-In sends regular comfort texts to everyone in the waiting room which includes a link to support should they begin to feel unwell. This in turn alerts a clinician, who can then contact them direct including by video link if appropriate.

Patients can use Sign-In to digitally check-in when they arrive on site. Sign-In then compares those who have arrived with those who were referred. Through a simple gap analysis, it produces a list of Did Not Attends (DNAs) and their contact details, marking a substantial step forward for patient safety.

As well as Accident and Emergency waiting rooms, Sign-In can be expanded into MAU, Radiology, Phlebotomy and other waiting room queues as and when Trusts wish.

Key Features

  • Dynamic Queue Management – scheduling can be accessed by patients, and updated by health professionals, in real-time, minimising waiting room occupancy
  • Two-Way Communications and Remote Triaging
  • Virtual Consultations – enables remote consultations via one- or two-way video
  • Did Not Attend (DNA) Tracking and Reporting

How it Works

Awards and Accreditations

Awards for Our Work with the NHS


  • Data Security and Protection Toolkit (DSPT)
  • General Data Protection Regulation (GDPR) Compliant
  • ISO 9001 (Quality Management)
  • ISO 14001 (Environmental Management)
  • ISO 27001 (Information Security Management)
  • Cyber Essentials Plus


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