NHS
HAP Zeeland
zorginstituut nederland
Care UK

With a growing and aging population placing more strain than ever on resources, it is crucial that healthcare providers future-proof their communications systems. In an industry reliant on rapid responses and compassionate care, the healthcare experiences that patients need must be delivered as seamlessly and quickly as possible. Providers must ensure that they can keep up with demand and expectation. There is no forgiveness for a healthcare provider who is not available at all times to answer what could be an urgent call from an elderly patient, or a scared child asking for help.

Intergrated Care: Familiar Strangers

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“We’re able to substantially improve the experience of Londoners calling NHS 111 and the outcomes of our patients”

Head of Service Redesign & Innovation
(Integrated Urgent Care), NHS London SHA

Deliver Personalized and Effective Responses to Transform Outcomes

CHALLENGE

With information available online at any time, non-emergency patients now favor rapid-response options to find out more about their concerns. It is therefore essential that your patients have access to highly accurate and up-to-date information from a reliable source. Patients now expect this advice to be personalized according to the problems they are experiencing and their medical history. Healthcare providers need a system which combines existing data and expert advice to grant personalized care to people in need.

SOLUTION

Personalized care must be provided at any time, from anywhere, across any channel. By reassuring your patients that you can be contacted 24/7 through their favored method, they will turn to you for advice first. Providing personalized care ensures your patients truly feel that they are important and that their concerns are always taken seriously. Healthcare organizations must ensure that their clinical advisors have access to up-to-date case history about the patients they advise, to enable the best care possible.

PRODUCT

Omni-Channel Contact Center

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Leverage IoT Devices to Improve Healthcare Visibility

CHALLENGE

With the pace that technology is currently growing and developing, it is easy for long-term solutions to rapidly fall behind. Patients want to be able to monitor their health at all times, and keep on top of what they can do to improve their lifestyle. With more and more personal health devices available to purchase every single day, patients do not accept hindrances when accessing knowledge that they are entitled to have about themselves.

SOLUTION

With a solution that can integrate into any third party system or database, your patients can always access their important information. Integration seamlessly transfers data flows, meaning that emergency health records on mobile devices are always up-to-date and accessible in case of an accident. Proactive health alerts can also be sent directly to patients, such as if an appointment has been booked or if there is a personal health concern, like high blood pressure.

PRODUCT

Integrate into any external system

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Streamline the Patient Journey

CHALLENGE

With more people than ever in full-time employment or working restrictive hours, booking medical treatment is a common source of anxiety. Patients want an easy process that can fit around their lives, which no longer includes long queues for phone calls with reception staff and personal assistants. The stress of booking appointments may even deter patients from seeking medical care, and lack of availability deters them even further.

SOLUTION

Intelligent automation capabilities for appointment booking and time selections can ease patient frustration. With booking no longer restricted to a phone call on a work lunch break, patients will be able to skip a long queue and instead will be able to select appointment times and special requirements, without the need for a human agent on the other side of the phone. If a patient has a more complex inquiry or desires to speak to an agent, they can be routed to an agent better-suited to answer their query.

PRODUCT

AI-driven automation

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