Our Patient Relationship Management (PRM) solution has supported UEC care for 11 million people across the five NHS 111 services in London, and several in the Home Counties, since 2015.
The PRM manages incoming 111 calls, compares them against existing care plans and directs calls to the most appropriate care first time including direct to community hubs. More recently it has evolved to redirect 111 Mental Health (MH) calls from a UEC response direct to a MH Crisis Line and will soon do the same for 101 / 999 calls from the Police.
The London PRM also provides a real time Pan-London UEC dashboard and public health surveillance tools to both commissioners and providers, as well as automatic load balancing between 111 services based on their available capacity.
storm SIGN-IN is a dynamic scheduling tool that manages referrals from 111 to hospital UEC departments in a managed queue which only calls patients forward once there is a clinician available to seen them, thereby reducing queueing in the ED.