Travis Perkins
Rightmove
Aggregate Industries

As technology advances, businesses in all sectors must ensure that they can keep up with demand. With the industry now under pressure to provide sustainable and affordable construction, customers and tenants have higher-than-ever expectations for organizations to cater to these requirements. Keeping customers and communities informed of any disruption caused by construction processes helps to build consumer trust, and reduces the number of queries that may be received at a later date.

“The intuitive web based interfaces on storm® enable us to centralize the management of a complex and geographically disparate estate”

Service and Operations IT Director, Travis Perkins

Keep Your Customers and Employees Connected At Any Time, and In Any Place

CHALLENGE

With an industry-wide move to more mobile and flexible solutions, issues arise when customers cannot instantly access up-to-date data whenever they need to. Property management companies often need instant access to accurate information, and when peoples’ homes, or vulnerable customers, are involved, there is little sympathy for poor planning and communication. For example, when urgent issues arise, such as dangerous structural problems in a new build, or huge leaks in rented properties, tenants and property agents alike do not have time to wait for information to be gathered from disparate systems.

SOLUTION

Businesses can ensure consistent connection by utilizing a single, web-based solution which can unify all of their communication systems onto one platform, whilst offering flexibility, and high levels of functionality. In an industry that requires extensive work outside of an office-based environment, it is crucial for organizations to ensure that their employees can be connected to customer information at all times. Keeping information at the fingertips of all employees allows them to answer customer questions accurately, whenever they need to, and wherever they happen to be.

PRODUCT

Flexible contact center in the cloud

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Give Your Customers The Option To Self-Serve

CHALLENGE

With the majority of the adult population employed full-time, there is limited availability in their days to wait in long queues to complete ‘life admin’. Consumers expect to be able to operate on their own time. The standard 9-5 customer service timetables are no longer acceptable. The modern-day customer expects instant gratification, and the ability to resolve straight-forward issues with self-service tools. Organizations that are unable to offer this option will rapidly fall out of favor.

SOLUTION

The implementation of an intelligent, omni-channel solution, which can automate responses and actions is critical for the survival of a business that intends to meet consumers’ evolving needs. Customers want to resolve their problems with instantaneous engagement. Automating certain interactions both satisfies this customer demand, and eases the pressure on agents to meet ever-increasing interaction-speed targets. With an added layer of intelligence, customers with queries can be served quickly, efficiently, and from the comfort of their own homes, while the access to human assistance remains an option should it be needed.

PRODUCT

Intelligent self-service platform

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Keep Local Communities In The Loop Proactively

CHALLENGE

With constant information flows coming in from a huge variety of sources during building works, it is often difficult for construction companies to ensure that community members are always kept in the loop with the most up-to-date information. If work is loud, disruptive, or ongoing, local communities should receive updates on the work being done, so they can accommodate for it in their daily lives. People of all demographics may be affected, but each of these demographics may communicate on different channels. In order to ensure messages are received by everyone, these must be sent out on an array of communication platforms.

SOLUTIONS

Solutions that can provide proactive, automated updates are a huge benefit to companies that are involved in disruptive work. By utilizing a platform that can send mass, omni-channel updates automatically to keep local communities informed, workload is significantly reduced for agents and contractors who may be required to answer queries about the work.. A unified customer engagement platform can be used to schedule mass, personalized, information blasts across multiple channels, to instantaneously inform communities of any disruption warnings or updates.

PRODUCT

Streamlined customer data management

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