Make your communications stand out from the crowd

 

CHALLENGE: Your target market sits within a highly saturated and competitive industry, and you need a solution that offers superior communications functionality for an affordable cost.

SOLUTION: storm delivers multi-award-winning, omni-channel communication solutions, with a flexible billing model, allowing you to deliver enterprise-grade services at a reasonable price.

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Hands cradling an e-customer

Create highly customized packages to meet the individual needs of every customer

 

CHALLENGE: Modern customers have a wide variety of needs, and the communications packages that you deliver must have the flexibility to adapt to each use-case.

SOLUTION: As a modular system with massive scope for customization, storm allows you to develop personalized solutions for any end-customer requirement, from basic inbound telephony to highly complex contact center estates.

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Handshake

Collaborate effectively to drive value-added propositions

 

CHALLENGE: With the wide range of features and functions available on the storm platform, it can be challenging to sell, implement, and support solutions of various complexities.

SOLUTION: Content Guru constructs in-depth working relationships with resellers and partners over a long collaborative period, in areas such as sales, support, and platform knowledge transfers, ensuring that you have the best chance of success.

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storm® provides you with a globally recognised, multi-award-winning communication management system, allowing you to offer customers clear operational and organizational benefits, from increased efficiency and improved customer satisfaction.

Example resellers and Business Process Outsourcing partnersContent Guru Reseller and Business Process Outsourcing partners

Technology in the communications space is progressing and evolving at an astonishing rate, including large-scale advances in social media, Artificial Intelligence, automation, and streamlined voice/video messaging. However, each of these technologies has developed within its own silo, separate from the wider communicative world.

storm provides you with an integrated solution which responds effectively to consumers’ rising expectations of specialist contact, by leveraging the new WWW:

  • Wherever they are
  • Whenever the time
  • Whatever channel they choose

With storm, you’ll provide a slick and seamless software solution which matches and exceeds the expectations of a rapidly-evolving market.

CASE STUDY: SODEXO

Sodexo Logo

Sodexo is the world’s 19th largest employer, offering a wide range of facility services globally, designed to improve the quality of life for customers across multiple sectors. In the hugely competitive services and facility management sector, customer service and the effective connection of people to information is vital. Sodexo turned to the storm platform’s range of Customer Engagement capabilities to help meet these challenges.

“Sodexo are a world leading provider of Quality of Life services. A key part of this is ensuring that our communications meet the needs and expectations of our customers and colleagues on an ongoing basis.

storm met our technical needs without exceeding our financial requirements. Since then, the platform’s flexibility has enabled us to make continuous service improvements ourselves. We have also worked in partnership with the storm team to enhance our service, including a number of upcoming integrations.”

Leroy Zebeda, Manager Facility Service Desk at Sodexo