Updating your customer experience technology is a complex undertaking. After all, successful modernization is more than another cloud app or contact center hardware refresh.  

It’s about a transformation that enables customer experience to become your enduring competitive advantage.  

In this easy-to-read, how-to guide, our Guru Guide explores essential activities in designing a cloud contact centerAll to help your organization realize that competitive advantage. 

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Transform your customer experience into an enduring competitive advantage in 5 critical steps.

What’s Inside the above e-book?

How to define your ultimate customer journey
A checklist to guide technical requirement development
What goes into your Total Cost of Ownership (TCO)
How to evaluate a cloud contact center solution