Mind the Gap

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The UK’s rail industry is facing a serious customer satisfaction crisis.

Download the full whitepaper to read more about why rail companies should be proactively delighting every customer.

72% of people who complained to a rail company in 2017/18 were left dissatisfied with the outcome

Download the full resource!

Fleurop Interflora

Jurys Inn

RAC

Call Centre & Customer Services Summit

GovTech Europe

Northgate Public Services

Rail Delivery Group

Panasonic

Artificial Intelligence in the Contact Center

Fluid Strategy for the Fluid Consumer

Mind the Gap

72% of people who complained to a rail company in 2017/18 were left dissatisfied with the outcome

Download the full resource!