Mind the Gap

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The UK’s rail industry is facing a serious customer satisfaction crisis.

Download the full whitepaper to read more about why rail companies should be proactively delighting every customer.

72% of people who complained to a rail company in 2017/18 were left dissatisfied with the outcome

Download the full resource!

Fleurop Interflora

Jurys Inn

RAC

NHS 111 London

Why Customers are so Important to our Magic Quadrant Result

Rail Delivery Group

Panasonic

Artificial Intelligence in the Contact Center

Fluid Strategy for the Fluid Consumer

Mind the Gap

72% of people who complained to a rail company in 2017/18 were left dissatisfied with the outcome

Download the full resource!