Far from profit margin, sales growth, or average purchase value, high-quality customer service has become the most important business metric. Better service not only ensures Customer Satisfaction, but also fuels customer loyalty.
As front of house to customers, your contact center shapes customer satisfaction levels through the quality of interactions your agents deliver. Today’s customers are less tolerant to poor customer service than ever before. In fact, an estimated 96% of customers are prepared to go elsewhere if they receive bad customer service from an organization1.
Want to find out how to build a Customer Engagement Hub and take your customer experience to the next level? Fill in the form, and a member of our expert team will be in touch!