In our first video in our series on CCaaS from Home, we will be looking at methods to minimize disruption of service to both your contact center agents and customers – both of which require consistency with the current ongoing global issues. The move to remote working has created significant changes in the methods and technology to deliver great customer engagement.
This series will explore the challenges faced by contact centers across the globe as we embrace an indefinite period of remote working. What solutions are available to ease disruption to agents and customers, as well as achieve compliance, efficiency, scalability, and excellent CX in a new environment of remote working?
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