In the second webinar of our series on CCaaS from Home, we looked at solutions to some critical compliance issues that organizations have experienced in moving from highly centralized, organized and predictable working environments, to distributed, unpredictable and previously unknown working environments. This movement has caused significant challenges when it comes to achieving compliance, so organizations need to learn to adapt quickly.
This series will explore the challenges faced by contact centers across the globe as we embrace an indefinite period of remote working. What solutions are available to ease disruption to agents and customers, as well as achieve compliance, efficiency, scalability, and excellent CX in a new environment of remote working?
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