The storm® cloud communications platform is a trusted solution in the utilities sector, including work with companies UK Power Networks, SP Energy Networks and EDF Energy. With customer experience set to be a key differentiator in 2019, it is essential that energy and water companies keep up with rising demands.
In the wake of huge spikes in contact during the ‘Beast from the East’, post-event reports have highlighted the importance of scalable omni-channel solutions to handle any volume of customer enquiries.
Want to know more? Discover how storm brings together all organisational and customer data, facilitates omni-channel communications and uses intelligent automation to create connected customer journeys in our ‘storm for Utilities’ whitepaper.