The social housing sector is under pressure to solve the growing housing crisis, whilst improving building standards and reducing cost. Challenges ranging from Housing Association consolidation to tenant management, and building safety issues to forced rent reduction, put social housing under intense media and political scrutiny.
Your organisation must provide the most innovative solutions for tenants, implementing new strategies such as co-ordinated emergency communications and automated repair alerts. Tenant safety and living standards must be guaranteed, with the provision of key information and support in mission-critical situations paramount.
Consolidations are now commonplace, but with only a ‘voluntary code’ to follow, Housing Associations and tenants are likely to suffer an unprecedented upheaval. Combining disparate systems and practices to form a single cohesive communications hub is a major challenge. Complete integration is required between associations’ ICT systems to facilitate a viable working partnership and minimise disruption to tenants.