Content Guru Delivers Mission Critical Citizen Engagement Solutions

January 11, 2021

Europe’s leader in mission-critical contact center and citizen engagement solutions, Content Guru, has announced that it has been accepted as a supplier to the United Kingdom Government as part of the Crown Commercial Service’s Digital Outcomes and Specialists 5 framework.

The framework is designed to help the UK Public Sector buy, design, build and deliver bespoke digital solutions and services using an agile approach by providing easy access to suitable technology specialists. Suppliers offer rapid, non-standard deployments, reduced costs and scalable services.

Redwood Technologies, Content Guru’s sister company, has also been accepted as a Crown Commercial Service Supplier through the Digital Outcomes and Specialists 5 framework.

Among the many UK public sector organizations relying on Content Guru and Redwood to deliver cutting-edge solutions are the Department of Work and Pensions, NHS 111 London and over 60 local authorities, such as Sheffield City Council. Content Guru’s cloud communications solution, storm®, has enabled government organizations to implement compliant and secure homeworking and distributed working throughout the COVID-19 crisis.

During 2020, Content Guru deployed storm LINKTM for Herts Urgent Care, servicing the Urgent Care needs of 3.3 million people in the East of England. This revolutionary on-demand video consultation application reduces the need for in-person consultations by connecting patients to care through a secure video link from the patient’s mobile device. By eliminating the need for either an appointment or any kind of software download, storm LINK enables video consultations to be provided to almost any patient, whenever a clinician deems it necessary during the course of a standard telephone consultation.

Martin Taylor, Deputy CEO and Head of Public Sector at Content Guru, commented: “It is fantastic to be recognized for our expertise in developing technology solutions for the public sector. We offer not only rapid development and piloting, but also virtually limitless scalability, deep integration capabilities and industry-leading AI. Content Guru and Redwood Technologies are delighted to be accepted as part of this Government framework for the fifth consecutive year.”

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