Leading cloud communications technology provider, Content Guru, has announced the release of several innovative updates to its best-in-class media recording solution, storm® RECORDER™.
storm RECORDER provides converged recording of every channel of communication. Covering voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in an organization’s compliance and quality control framework.
The new features now available for RECORDER provide the following functionality:
Richard Manthorpe, Product Director of Content Guru, commented: “Content Guru has been working hard to develop the latest package of updates to storm RECORDER. The cutting-edge stereo recording functionality is designed to deliver even clearer audio quality by recording each participant in individual channels, eliminating over-talk and reducing background noise. This enables more accurate speech-to-text transcription, empowering organizations to unleash the power of AI and realize immediate benefits from improved analytics and automated auditing.”
“Research and development has always been a key priority for Content Guru, and our product roadmap continues to evolve in line with the changing needs of our clients and the Contact Center as a Service (CCaaS) market. We are excited to roll out these new updates and help our customers to stay ahead of their competitors, by reaping the benefits of our best-in-class recording capabilities.” Manthorpe concludes.
*Web iPath® storage now requires just 50% storage space than on the previous version