Content Guru Announces Release of Cutting-Edge Updates to Recording Solution

05/10/2021


Leading cloud communications technology provider, Content Guru, has announced the release of several innovative updates to its best-in-class media recording solution, storm® RECORDER™.

storm RECORDER provides converged recording of every channel of communication. Covering voice, SMS and on-screen interactions, RECORDER ensures there are no loopholes in an organization’s compliance and quality control framework.

The new features now available for RECORDER provide the following functionality:

  • Newly-designed, more intuitive interface.
  • Now requires up to 50%* less storage space for recordings.
  • Stereo recording providing more precise, high fidelity audio, improving transcription accuracy through splitting the parties on a call, and incorporating AI-powered Natural Language Processing (NLP) technology for detailed and fast analysis.
  • Splitting the audio recording by both speaker and by time makes it easier to check for compliance or training issues, and leads to improved agent monitoring, keyword spotting and script adherence.

Richard Manthorpe, Product Director of Content Guru, commented: “Content Guru has been working hard to develop the latest package of updates to storm RECORDER. The cutting-edge stereo recording functionality is designed to deliver even clearer audio quality by recording each participant in individual channels, eliminating over-talk and reducing background noise. This enables more accurate speech-to-text transcription, empowering organizations to unleash the power of AI and realize immediate benefits from improved analytics and automated auditing.”

“Research and development has always been a key priority for Content Guru, and our product roadmap continues to evolve in line with the changing needs of our clients and the Contact Center as a Service (CCaaS) market. We are excited to roll out these new updates and help our customers to stay ahead of their competitors, by reaping the benefits of our best-in-class recording capabilities.” Manthorpe concludes.

*Web iPath® storage now requires just 50% storage space than on the previous version

Content Guru and UK Power Networks Shortlisted For Ventana Research Digital Leadership Awards 2021

View more

Content Guru Finalists at European IT and Software Excellence Awards 2020/21

View more

Redwood Technologies Group listed in the 2021 Southern Tech 150

View more
© 2021 CONTENT GURU LIMITED