Time to put employees first and limit the dangers of spreading COVID-19 in contact centers

28/05/2020


The government’s latest announcement that employees who cannot work from home should now return to work is a concerning prospect for the contact center industry. Even during the period with the most strict social distancing measures, a recent survey found that many non-essential contact center employees were still going to work in an office on a daily basis, and facing risks to their health and wellbeing as a result.

Martin Taylor, Deputy CEO and Co-Founder of Content Guru, argues that now is the time to act to prevent the spread of COVID-19 in UK contact centers.

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