In London, the National Health Service’s 111 helpline receives up to 41,000 urgent calls every week. With this number constantly growing, health and clinical advisors must provide advice to patients with potentially serious medical conditions accurately and quickly.

However, NHS 111 London has previously struggled to deliver a consistent patient experience and meet healthcare outcomes because it lacked a way to track and prioritize patients with developing or known medical conditions.

This article, published in Forbes, explores how Content Guru’s technology enables NHS 111 London to deliver urgent care to vulnerable patients.

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