Five ways the utilities sector can step up in the face of Covid-19

13/07/2020


It is critical for organisations in the utilities sector to provide a reliable service for consumers, especially amidst the uncertainty of Covid-19. Yet, recent research shows that two thirds of consumers say they have not been receiving any proactive contact from their energy supplier during the Covid-19 lockdown. This is a stark statistic – the need to optimise both offline and online operations has never been clearer for companies operating in the utilities sector.

Martin Taylor, Deputy CEO at Content Guru, shares with us five steps the utilities sector can take to provide a seamless omnichannel customer experience in the face of Covid-19.

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