Content Guru Strengthens Verint Partnership to Deliver Better Agent Experience

14/06/2019


Cloud contact center pioneer Content Guru has strengthened its successful relationship with Verint by becoming a Verified Interactions and Workforce Management (WFM) Support Partner.

Content Guru has acted as a systems integrator for Verint since 2016, delivering an enhanced agent experience by bringing together the companies’ capabilities and cutting-edge technology. As a Support Partner, Content Guru will be able to deliver an end-to-end solution with Verint for every aspect of the contact center service through its multi-award winning solution, storm®.

Verint Systems Inc. is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Over 10,000 organisations in more than 180 countries — including over 85 percent of the Fortune 100 — count on intelligence from Verint solutions to make more informed, effective and timely decisions.

Martin Taylor, Deputy CEO of Content Guru, said: “Verint forms part of storm’s largest global deployments, so it is great news that Content Guru is now a Verified Support Partner. Delivering a better agent experience is key part of Content Guru’s core mission: to help organizations achieve better Customer Engagement and Experience.”

Redwood Technologies Group Triumphs at Thames Valley 250 Awards

View more

Content Guru Storms to Victory at European Contact Centre and Customer Service Awards 2021

View more

HUC Triumphs at HSJ Awards Using storm® Cloud Solution

View more
© 2021 CONTENT GURU LIMITED