Leading cloud contact center solutions provider, Content Guru, today announced that it has forged a new partnership with communications solutions specialists in the D-A-C-H (Germany, Austria and Switzerland) region, VR-Voice.
VR-Voice is a key reseller of cutting-edge CCaaS (Contact Centre as a Service) and UCaaS (Unified Communications as a Service) technology in the German-speaking markets, and the partnership is a strategic part of Content Guru’s global expansion plan, which is already well underway. Together, the pair will deliver Content Guru’s award-winning storm® customer engagement solution to mid-market organizations, particularly in the Finance and Manufacturing sectors, enabling them to digitally transform operations.
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, said: “Content Guru’s rich history of developing and providing innovative customer experience solutions across the globe, and VR-Voice’s sizeable presence as a CCaaS expert in the D-A-C-H market, make for a promising partnership. We are looking forward to further building our German-speaking customer base – supported out of our regional HQ at Gilching, outside Munich – while enabling businesses to reap the benefits of our storm solution.”
Mr Karsten Raßmann, CEO of VR-Voice, commented: “VR-Voice is really excited about the new partnership with Content Guru. Our bespoke modification capabilities will enable us to build custom services for each organization with storm. We’re a firm believer that company image is directly linked to customer service levels, and look forward to enabling our clients to improve customer success using Content Guru’s leading-edge technology.”