Content Guru, a leading Cloud contact center and customer engagement provider, has announced the appointment of a Sales Director for UK and Ireland, as well as a Global Partners Director and two Sales Directors in key EMEA regions, to ensure continued revenue growth in EMEA and support global expansion.

Content Guru experienced 25% growth in 2019 led by significant customer wins and rapid geographic expansion, with customers including UK Power Networks, RAC, and NHS 111 London.  This continued growth speaks to significant global market opportunity and demand in the cloud-delivered Contact Center as a Service (CCaaS) market, which is expected to hit $47.76 billion by 2025*.

The key hires are:

• Paul Emery, Sales Director UK & Ireland – Emery joins Content Guru from ScanSource, bringing 15+ years’ experience in the IT, Unified Communications and Software-as-a-Service (SaaS) industry across Sales, Product Management, and Technical and Service roles.
• Robinder Koura, Global Partners Director – Koura brings more than 20 years of technology sales experience to his new role as Global Partners Director at Content Guru, most recently at RingCentral as Head of Channel Sales. With a proven track record of success in both Europe and the United States, Koura will focus on expanding, developing and managing Content Guru’s partner sales business globally.
• Graeme Walker, Sales Director Scotland & Northern Ireland – Walker joins Content Guru with extensive leadership experience in the Telecommunications sector, including at TransUnion UK, Vodafone and Virgin Media Business.
• Roeland Van Wezel, Sales Director, Benelux – With more than 20 years of international experience in the Telecommunications and IT & Services industries, Van Wezel’s has served in a variety of sales and channel roles at Siemens, Nokia and Broadsoft (purchased by Cisco in 2018).

“The Contact Center is going through a period of fundamental transformation, both in terms of its move to the cloud and becoming a key part of a more sophisticated Customer Experience and Engagement environment,” said Martin Taylor, Deputy CEO at Content Guru.  “As we continue to expand our business globally, the combined experience of our new sales leadership team will help us support our customers, which operate some of the world’s largest contact centers, in successfully making this transition,” concluded Taylor.

*According to Grand View Research, “Contact Centre Software Market Size, Share & Trends Analysis Report, By Solution, By Service, By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts (2019 – 2025),”