Content Guru, a leading Cloud contact center and customer engagement provider, has announced the appointment of a Sales Director for UK and Ireland, as well as a Global Partners Director and two Sales Directors in key EMEA regions, to ensure continued revenue growth in EMEA and support global expansion.
Content Guru experienced 25% growth in 2019 led by significant customer wins and rapid geographic expansion, with customers including UK Power Networks, RAC, and NHS 111 London. This continued growth speaks to significant global market opportunity and demand in the cloud-delivered Contact Center as a Service (CCaaS) market, which is expected to hit $47.76 billion by 2025*.
The key hires are:
“The Contact Center is going through a period of fundamental transformation, both in terms of its move to the cloud and becoming a key part of a more sophisticated Customer Experience and Engagement environment,” said Martin Taylor, Deputy CEO at Content Guru. “As we continue to expand our business globally, the combined experience of our new sales leadership team will help us support our customers, which operate some of the world’s largest contact centers, in successfully making this transition,” concluded Taylor.
*According to Grand View Research, “Contact Centre Software Market Size, Share & Trends Analysis Report, By Solution, By Service, By Deployment, By Enterprise Size, By End Use, By Region, And Segment Forecasts (2019 – 2025),”