Pioneer in cloud communications technology, Content Guru, has announced that Jabra, a world-leading brand in audio, video and collaboration solutions, is the first to have its headsets certified as interoperable with the storm® solution.
storm is Content Guru’s award-winning contact center as a service (CCaaS) solution, which is used by organizations across the globe to enhance agent experience and customer engagement. Throughout the pandemic, storm enabled organizations, including NHS England, Serco and UK Power Networks, to cope with huge increases in call volumes, while moving to a remote working model.
Content Guru chose Jabra’s best-in-class audio solutions as the first headsets to be fully certified to work with storm due to its reputation for developing world-beating communications technology. storm is now compatible with Jabra’s Engage 50, 65 and 75 headsets – a range designed to improve call quality in contact centers.
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented: “We are delighted to have Jabra on board as the first headset supplier to be certified as interoperable with storm. Combining our expertise in customer engagement with Jabra’s superior audio quality and noise cancellation will enable organizations across the globe to enhance both their agent and customer experience offerings.”
Nigel Dunn, Managing Director, EMEA North at Jabra, added: “We’re thrilled to be working with Content Guru to help businesses get the most out of their communication technology. Jabra’s Engage Series Headsets offer a new level of integration with storm, improving collaboration and elevating the customer experience. Users can receive call notifications and take action directly from their headset, enhancing productivity at the touch of a button.”