The capabilities of Artificial Intelligence (AI) technology have improved exponentially in recent years, aligning with the development of everyday, intelligent devices such as Amazon Alexa and Apple’s Siri. Linguistic complexities make verbal communication challenging for computers, as they struggle to both interpret and emulate natural language. The implementation of Natural Language Processing (NLP) technology enables effective and rapid resolution, by a program that is able to utilise multiple databases to formulate a relevant response.

Find out more about how Natural Language Processing will transform future customer interactions, as well as how our AI platform, brain®, can help your organisation keep customers happy and rapidly resolve their enquiries.