The advances of Artificial Intelligence (AI) technologies, and their implications on the future of customer engagement, create both opportunities and challenges for contact centre and customer experience managers. Chatbots, using AI technology to intelligently and automatically respond to customer enquiries without the need for an agent, are seeing increasing adoption worldwide and the market is set to accelerate to a size of $1.23 billion by 2025.

 

Find out more about how chatbots will transform the future of customer service, and discover how our AI platform, brain®, can help your organisation to automate enquiries and optimise engagement with customers.

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