Critical Capabilities for Contact Center as a Service, 2019

High Volume Call Center

For the second consecutive year Content Guru has received the highest use case score, with 3.71 out of 5, for the High-Volume Call Center use case, in global technology analyst firm Gartner’s 2019 Critical Capabilities for Contact Center as a Service. The High-Volume Call Center use case examines an organization’s operational effectiveness beyond 500 seats. Content Guru also had the second highest rating in ‘Agile Contact Center’ and ‘Western Europe’.

Additionally, Content Guru was positioned in the Leader Quadrant in Gartner’s 2019 Magic Quadrant for Contact Center as a Service, (Western Europe) report. Content Guru was the highest for ability to execute overall.

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“Very functional one stop shop for omni-channel customer engagement.”

IT Director in the Finance Industry

“A flexible, scalable omni-channel full cloud solution with easy integration possibilities.”

Functional Manager Telephony in the Energy and Utilities Industry

“Best cloud-based contact center solution out of 30+ researched providers”

Executive officer, Division manager for in the Communications Industry

Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Drew Kraus, Simon Harrison, 16 October 2019.

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