Gartner® Critical Capabilities for Contact Center as a Service, 2021

High Volume Call Center

For the third consecutive year Content Guru has received the highest use case score, with 3.73 out of 5, for the High-Volume Call Center use case, the Gartner® 2021 Critical CapabilitiesTM for Contact Center as a Service report. The High-Volume Call Center use case addresses the CX goal of many clients, namely of replacing their legacy call center platform. Content Guru also had the third-highest rating in ‘Agile Contact Center’(with a score of 3.71) and ‘Western Europe’(with a score of 3.69).

Additionally, Content Guru was positioned in the Challenger Quadrant in the 2021 Gartner Magic QuadrantTM for Contact Center as a Service report.

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Gartner 2021 Magic Quadrant for CCaaS

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Gartner®, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 August 2021.

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