Critical Capabilities for Contact Centre as a Service, Western Europe

Critical Capabilities 2018 for Contact Centre as a Service, Western Europe

Customer Engagement and Experience provider, Content Guru, has received the highest use case score with 3.5 out of 5 for the High-Volume Call Center use case, in global technology analyst firm Gartner’s 2018 Critical Capabilities for Contact Center as a Service. Content Guru also had the second highest rating in ‘Customer Engagement Center’, ‘Agile Contact Center’ and ‘Western Europe’.

Additionally, Content Guru was position in the Challenger Quadrant in Gartner’s 2018 Magic Quadrant for Contact Center as a Service, (Western Europe) report. Content Guru was the highest for ability to execute in that quadrant.

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Martin Taylor

“This year’s Critical Capabilities report has seen us positioned either first for ‘High-Volume Call Center’, and second for ‘Customer Engagement Center’, ‘Agile Contact Center’ and ‘Western Europe’. 2018 was a great year for Content Guru, in which we greatly expanded the capabilities of our platform, and we feel that this result really reflects the value we deliver every day to our customers.”

Martin Taylor, Deputy CEO, Content Guru

“Great Solution That Is Easily Integrated Into Many Different Third Party Solutions. Great.”

Principle Design Consultant in the Services Industry

“Implementation was smooth, the “cut over” to the storm platform was easy”

COO in the Energy and Utilities Industry

“This Platform Copes With Peaks Of Demand, Has Good Multichannel Coverage And Dashboards.”

Operations Solutions Architect in the Transportation Industry

Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison, Steve Blood, Drew Kraus, Daniel O’Connell, 17 October 2018.
Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Drew Kraus, Simon Harrison, 17 October 2018.
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