Government ICT

March 3rd 2022

From Digitisation to Digital Transformation: Future-Proofing your Citizen Engagement

Technology moves fast. The past two years have seen a seismic shift in the way the average citizen communicates. Initially, the pandemic prompted organisations across all sectors to adopt digital solutions to continue delivering the best user experience during these unprecedented times. Now, this digital transformation is set to become permanent – and with each new innovation, citizen expectations rise further still. To keep up in today’s ever-evolving digital landscape, public sector organisations must ensure that their citizen engagement solutions are future-proof. Join Martin Taylor, Deputy CEO and Co-Founder of cloud contact centre technology leader Content Guru, to discover how to:

• Deliver outstanding citizen engagement across all spoken, written, and visual communication channels
• Build an evergreen solution with cloud-based architecture
• Empower agents to deliver highly-personalised citizen engagement
• Continually improve citizen journeys through data-driven insights
• Streamline your citizen services with AI-powered Intelligent Automation.