The development of Artificial Intelligence (AI) over recent years give customer service centres the opportunity to develop their agent talents whilst still prioritising the customer. Chatbots are already widely used in contact centre environments to streamline interactions, automating simple enquiries to ease pressure on agents and allow them to engage with more complex tasks. The industry is booming as demand for instant information rises.

Find out more about the impact of chatbots, and discover how our AI platform, brain®, could help your organisation automate enquiries and make customer interaction hassle-free.