Herts Urgent Care (HUC) runs the NHS 111 telephone line and General Practitioner (GP) out-of-hours services for over 3.3 million people in the East of England, both of which are crucial components of the NHS’s urgent care response. Around 20% of patients who use these telephone services still need to be seen in person, but face-to-face consultations place both patients and clinicians at risk of coronavirus infection.

Traditional GP Video Consultations (VCs) need to be pre-scheduled. This does not suit the urgent care environment where patients make contact on an impromptu basis, and the need for a VC may only become apparent mid-consultation.

HUC needed a solution that would enable its services to offer ad-hoc VCs to patients, replacing face-to-face consultations where possible. This would minimize the
spread of coronavirus and maintain clinicians’ privacy while working from home.

“With UK lockdown measures in place and growing fears over the risks of face-to-face consultations, our over-the-phone urgent care services have been more popular than ever. We needed a way to make video consultations a realistic option for our services, thereby minimizing in person contact while ensuring patients can be assessed properly.
“Having worked with Content Guru and used their storm platform for 5 years, we were confident they would be able to provide us with a solution. The team worked quickly to roll out video consultations for our clinicians, an easy-to-use application which is now widely utilized by our teams.” – Janice Greenhill, Director of Performance and Delivery at HUC

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