Herts Urgent Care (HUC) runs the NHS 111 telephone line and General Practitioner (GP) out-of-hours services for over 3.3 million people in the East of England, both of which are crucial components of the NHS’s urgent care response. Around 20% of patients who use these telephone services still need to be seen in person, but face-to-face consultations place both patients and clinicians at risk of coronavirus infection.
Traditional GP Video Consultations (VCs) need to be pre-scheduled. This does not suit the urgent care environment where patients make contact on an impromptu basis, and the need for a VC may only become apparent mid-consultation.
HUC needed a solution that would enable its services to offer ad-hoc VCs to patients, replacing face-to-face consultations where possible. This would minimize the spread of coronavirus and maintain clinicians’ privacy while working from home.