Support Engineer

UK

Due to continued expansion we are looking for a Graduate Support Engineer to join our fantastic Engineering Support department.

As an engineer who is looking for a new challenge and has a passion for problem solving, you will deliver exceptional technical solutions to our customers from first call to resolution.

If you are looking for a role where you can make a difference, this is the role for you!

The Role

Ownership of all incidents, service requests and queries from start to resolution

Prioritising and categorising faults promptly

Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers

Providing excellent customer service at all times

The Person

Bachelors degree/equivalent in STEM or Computer Science related subject, or substantial equivalent experience

Good experience of delivering customer service

Great communication skills

The Company

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.