Graduate Tech Engineer

UK

Are you a talented and ambitious and dedicated Computer Science Graduate looking for your first role in IT? Do you have a real passion for tech? With a global communications technology company in addition to a highly competitive salary? Do you want to make a difference? If the answer is ‘yes’ this could be your next role!

With a desire to succeed you will be a pivotal part of our fantastic engineering support team. With a vast array of clients, in depth training and a ‘promote from within’ culture, Content Guru wants you!

The Role

  • Technical problem solving
  • Fact finding
  • Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers
  • Providing excellent customer service at all times
  • The Person

  • 2:1 Bachelors Degree in Computer Science
  • Experience communicating technical information to a variety of technical and non-technical people
  • Experience or knowledge of database query language (i.e. SQL) or a desire to learn
  • Good experience in a customer facing role
  • The Company

    Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

    Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

    We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

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