Why we believe Global Growth makes Content Guru a Challenger in the Gartner 2020 Magic Quadrant

November 11, 2020


Content Guru are proud to be recognized as a Challenger in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS)[1]. Gartner Inc. is the leading industry analyst firm, committed to providing crucial insights, advice and tools to help business leaders stand at the forefront of change. It is our belief that this result demonstrates our global success in deploying truly flexible cloud contact center solutions that exceed the expectations of our customers, even during times of unprecedented disruption.

Content Guru deliver first-class cloud communications solutions that allow organizations to provide the best customer and engagement experiences. As one of the first to market with cloud-native contact center technology, Content Guru have a wealth of experience within the industry, deploying cloud solutions to several high-profile and mission-critical organizations throughout the US, Europe and Asia-Pac. Operating in sectors ranging from utilities and travel through to finance and government, our clients include some of the largest organizations across the globe, such as EDF Energy, Sodexo, Rakuten and the UK’s National Health Service (NHS).

Sean Taylor, Global CEO and Co-Founder of Content Guru, commented: “We believe that our positioning as a Challenger reflects the global, highly scalable, feature-rich CCaaS solutions we have built. We look forward to helping many more organizations deliver outstanding CX, and watching and shaping the evolution of this exciting market.”


The Year of the Cloud

The COVID-19 pandemic inflicted severe disruption on businesses around the globe in 2020. If the industry is to learn anything from such a challenging year, it is the significance of the cloud. In the face of unparalleled disruption, agent flexibility and CX are crucial to business continuity. A cloud solution is able to quickly enable these from anywhere.

As pioneers of the cloud in the global contact center market, Content Guru have delighted customers with exceptional cloud capabilities from day one. Despite the chaos of the pandemic, our flagship solution storm® enabled customers to rapidly switch from physical contact centers to WFH operations, such as leading US government technology provider Cognosante. Content Guru delivered a remote working model in less than 48 hours, giving agents the ability to engage from anywhere and on any device. With storm, Content Guru also supported essential international infrastructure over the crisis and established critical healthcare services, including video consultations and on-demand appointments for NHS 111 and Herts Urgent Care.

Further Global Expansion

To sustain the rapid growth of the Redwood Technologies Group and our international partnerships with Rakuten and Vodafone Ziggo, Content Guru have begun rolling out a worldwide data center expansion project. With new data centers being built in the US, Singapore and Germany to support the ever-growing demand for our services, Content Guru will continue to transform the way organizations deliver customer experience across the globe.


Interested in what Gartner had to say about Content Guru and storm? Fill out the form below to download your copy of the Gartner 2020 Magic Quadrant Contact Center as a Service report.


[1]Gartner, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 November 2020.

Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Being Human in the Digital Age: Balancing Automation with Human Touch

View more

Is Digital Transformation the New Prescription for Healthcare?

View more

Leading the Charge in CX Innovation

View more
© 2020 CONTENT GURU LIMITED