Pioneer in omni-channel cloud communications solutions, Content Guru, will be sharing its industry expertise and learning best practice from the market through its Associate Membership of Call North West (CNW) & the South West Contact Centre Forum (SWCCF).
SWCCF & CNW are two leading industry bodies that represent over 950 contact centre and customer service operations across the South & Northwest respectively. Both bodies support frameworks which deliver insight and best practice to connect contact centre and customer service professionals across their regions.
Content Guru is joining as anassociate membership to further demonstrate its support for the UK contact centre industry. Content Guru will share its insights into the market and present thought leadership around emerging technology trends in customer lifecycle managment. SWCCF & CNW also offer Content Guru a chance to listen and learn from the market by understanding the needs of the industry and gain an intimate understanding of the people and processes that support contact centres across the North West & South West.
Martin Taylor, Content Guru’s Global Deputy CEO, said: “Associate membership of the SWCCF was a natural choice for Content Guru. Our vision is to demonstrate our support for the people, processes and technology that make contact centres and customer service operations across the South West and the wider UK.”
Jane Thomas, Managing Director of SWCCF said: “SWCCF are thrilled to have Content Guru as an associate member and really value their commitment to industry best practice, we’re excited to begin a long and fruitful relationship.”