Content Guru named in the 2021 Gartner® Magic QuadrantTM for Contact Center as a Service

19/08/2021


Content Guru is proud to be named as a Challenger in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)[1]. The Magic Quadrant is an industry-recognized standard of evaluation within the technology and technology service markets, which Gartner, Inc. renew annually to help business leaders find the right provider for their needs. Content Guru attributes this result to its flourishing ties with global clients and partners, as well as the explosion of new products and innovative features within the storm® platform – both of which will see Content Guru continue to ascend to greater heights in the future.

Sean Taylor, CEO of Content Guru, commented:

“In the next 5 years… we expect over 90% of the contact center market to move to cloud. Longer-term we are very excited about the additional opportunities in next-generation customer experience (CX), which will further leverage insights through data using AI, combined with omni-channel communication.”

Gartner Magic Quadrant CCaaS

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru.


storm® is Customer-First, Forever

The Content Guru mission is to make engagement easy by creating outstanding customer experience through seamless engagement and data-driven insights. Time and time again, Content Guru has succeeded in this mission by delivering CCaaS solutions with virtually limitless scalability, unmatched integration capabilities and industry-leading intelligent automation, which impresses clients and ensures service quality for their customers. The delight that Content Guru’s solutions bring to clients, along with the speed and agility at which it executes client visions, are values that Content Guru takes pride in, and is committed to every day.

In order to bring continued delight to end customers, Content Guru makes it a priority to stay one step ahead, anticipating the next big trends in CX. The complex needs of clients, and the valuable feedback they provide, shape storm, and guide strategic development here at Content Guru. So when clients choose storm to deliver the best in customer engagement and experience, they don’t receive a solution, but a partnership.


Driving the CX of the Future, Today

The future has already begun at Content Guru. Over the last 12 months, Content Guru has focused on widening the capabilities of the storm platform, in preparation for an evolution of the market into a heavily AI and data-insight driven next-generation CX.

As the CCaaS marketplace has matured, more enterprise customers are seeking easy-to-procure, single-stack CX deployments. They are calling out for cutting-edge functionality, offering both CCaaS and UCaaS from a single comprehensive solution. storm Communications Platform as a Service (CPaaS) offers full omni-channel support and rich functionality – from native CRM and WFM modules, to integrations with leading applications such as Microsoft Teams.

Content Guru is dedicated to supporting the visions of its clients with the most advanced artificial intelligence (AI) that the market has to offer – all through intelligent automation. As such, Content Guru has integrated with Google Contact Center AI. This allows clients to utilize its powerful Natural Language Processing (NLP) and conversational AI capabilities. However, developments in contact center AI never slow or cease. So while the impact of AI-powered NLP technologies continues to be felt across the industry, Content Guru is still looking ahead.

Knowledge shared is power multiplied. Therefore within the last year, Content Guru has introduced an open app marketplace within storm . This is a collaborative marketplace for customers and developers to discover and trade integrations and applications. With its open API environment, clients have the freedom to build the perfect holistic communications solution for their organization. Great CX should be accessible to all. For this reason Content Guru designed this environment, to give users of all technical backgrounds and skill levels the resources and the supporting community to achieve CCaaS excellence. Now, and in the future.


Content Guru is always evolving. With ongoing product diversification and strong client relationships across the globe, Content Guru will achieve its vision of next-gen CX. Together, let’s make engagement easy.

Download your own copy of the 2021 Gartner Magic Quadrant for Contact Center as a Service:

[1]Gartner, Magic Quadrant for Contact Centre as a Service, Steve Blood, Drew Kraus, Pri Rathnayake, 9 August 2021.

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.


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