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storm®
Cloud Contact Center
The world’s leading cloud contact center solution
Content Guru’s cloud customer engagement and experience solution storm® services hundreds of the world’s largest organizations. Providing businesses from a variety of sectors with a comprehensive, user-friendly interface, storm offers an effortless solution to resolving queries and issues without losing the quality of service that customers expect. storm integrates seamlessly with third-party databases, overlaying existing infrastructure with the unlimited capabilities of storm to unify disparate systems and enhance customer experience.
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Browser-based for easy access from any location or device |
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Unlimited scalability in the event of unprecedented demand |
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Operates with 99.999% reliability |
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Integration into any third-party or legacy system |
When operating under strict 9-5 contact center hours, customers attempting to get in touch with businesses outside of their own working day will experience frustration. As a web-based solution, storm can be accessed from anywhere at any time, enabling organizations to offer agents complete working flexibility, allowing them to fit work around their own responsibilities. During less-desirable working hours, storm can also support self-service options across a range of channels, using AI-powered machine agents and intelligent automation to rapidly respond to inquiries when live agents are not available.
Unrivalled Scalability
With one of the most common complaints in the customer service industry being long wait times, especially in the event of an emergency, storm addresses this with an unrivalled capacity to scale up almost instantaneously. One way to reduce the number of incoming interactions during an emergency is to proactively send communications out to affected customers. storm enables your organization to automate mass information broadcasts through any number of channels, and offer self-service options to quickly resolve non-complex issues. This leaves more time for agents to focus on dealing with more complicated, urgent queries, and ensures that customers who request human interaction get through the queue quicker and are dealt with more effectively. With a 99.999% availability, you can rest assured that storm will always be active when demand unexpectedly skyrockets.
Learn More
Download our storm product summary to find out more about our comprehensive contact center suite.
storm CONTACT™
Feature-rich cloud contact center
storm FLOW™
Intuitive service management
storm VIEW™
Customizable reporting & analytics
storm INTEGRATE™
Off-the-shelf and custom integrations
storm LOCK™
Secure and compliant payment services
storm CONTACT: WFM™
Powerful schedule management
Overview
storm is a global solution which is fully customizable to the requirements of any business, sector, or customer. This ensures that your customers and agents have access to relevant information, whenever, wherever, for whatever they need, to ensure interactions are positive and resolved effortlessly.