Content Guru’s cloud customer engagement and experience solution storm® services hundreds of the world’s largest organizations. Providing businesses from a variety of sectors with a comprehensive, user-friendly interface, storm offers an effortless solution to resolving queries and issues without losing the quality of service that customers expect. storm integrates seamlessly with third-party databases, overlaying existing infrastructure with the unlimited capabilities of the platform to unify disparate systems and enhance customer experience.

Browser-based for easy access from any location or device
Unlimited scalability in the event of unprecedented demand
Operates with 99.999% reliability
Integration into any third-party or legacy system

When operating under strict 9-5 contact center hours, customers attempting to get in touch with businesses outside of their own working day will experience frustration. As a web-based platform storm can be accessed from anywhere at any time, enabling organizations to offer agents complete working flexibility, allowing them to fit work around their own responsibilities. During less-desirable working hours, storm can also support self-service options across a range of channels, using AI-powered machine agents and intelligent automation to rapidly respond to inquiries when live agents are not available.

Unrivalled Scalability

With one of the most common complaints in the customer service industry being long wait times, especially in the event of an emergency, storm addresses this with an unrivalled capacity to scale up almost instantaneously. One way to reduce the number of incoming interactions during an emergency is to proactively send communications out to effected customers. storm enables your organization to automate mass information broadcasts through any number of channels, and offer self-service options to quickly resolve non-complex issues. This leaves more time for agents to focus on dealing with more complicated, urgent queries, and ensures that customers who request human interaction get through the queue quicker and are dealt with more effectively. With a 99.999% availability, you can rest assured that the storm platform will always be active when demand unexpectedly skyrockets.

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Download our storm product summary to find out more about our comprehensive contact center suite.

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storm CONTACT™

Feature-rich cloud contact center

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storm FLOW™

Intuitive service management

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storm VIEW™

Customizable reporting & analytics

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storm INTEGRATE™

Off-the-shelf and custom integrations

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storm LOCK™

Secure and compliant payment services

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storm CONTACT: WFM™

Powerful schedule management

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Overview

storm is a global solution which is fully customizable to the requirements of any business, sector, or customer. The platform ensures that your customers and agents have access to relevant information, whenever, wherever, for whatever they need, to ensure interactions are positive and resolved effortlessly.

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