Key Features

Built-in intelligent Automated Contact Distribution (iACD®) logic routes multimedia customer contacts to the most suitable agent or user, regardless of the channel they use.
Web-based Desktop Task Assistant (DTA®) plugs into your browser, allowing you to reach ServiceNow contacts in multiple ways with the click of a button.
Focus your human resources on where they’re really needed: authorized customers can securely access real-time information during automated communications.
Click-to-Contact functionality: users can self-manage getting back in touch with contacts with one click from the ServiceNow web portal desktop.

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