Key Features

Channels include Facebook, Instagram, LINE, Twitter, Viber, and WhatsApp.
Integrated into storm®, converging social channels into queues on agents’ desktops alongside all other interactions.
Receive and respond to both direct messages and messages written on the company wall.
Agents can view all customer message history in their storm DTA®, as well as social media details about the customer.
storm MACHINE AGENTS™ can be configured for automated responses via storm FLOW™.
All interactions are recorded in storm RECORDER™ for QM purposes.
Queue prioritization ensures that posts are routed in the most effective way. Queue filters include number of followers, keywords, and number of posts.

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