Key Features

Seamless integration of historical and real-time customer and case data, pulled from both storm and third-party systems into a single, browser-based environment.
360° omni-channel customer journey mapping right at the agent’s fingertips.
Intelligent, data-driven interaction routing powered by AI-backed storm MACHINE AGENTS™.
Hyper-personalization across every channel with proactive, customer information screen-pops to agents.
Flexible deployment options; CKS can be deployed as part of an integrated, multi-module storm solution, or as a standalone CRM and case management solution.

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